[Resolved] Administrator role losing blocks functionality

[Author]

Posts

[Griffin]

I am trying to:
I have a user, Communications, that has adminstrator role. They can't use the blocks when adding or editing a post

Link to a page where the issue can be seen:

I expected to see:
Full options for blocks when adding new block
Instead, I got:
what you see in the image.

All other administrators have no issues.

[Minesh]

Hello. Thank you for contacting the Toolset support.

I would like to know how you created the custom role "Communications" - have you created using Toolset Access - if yes, did you used the copy from role dropdown when you create new user role?

Can you please share problem URL where you added the conditional block where I can see the issue?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Griffin]

Are you not going to even look at this?

[Minesh]

It seems we are in different timezone. Please check the following page:
- https://toolset.com/forums/users/minesh/

If you want supporter in different timezone please let me know.

Thank you for sharing admin access details and when I login to admin and checked the plugins page I see that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
OR
You can install/update Toolset pluigins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Once you update the plugins to latest release - Do you see the issue? If yes:

In order to minimize the cause of the issue as well as to ensure there is no conflict between the theme or plugins your are using:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you able to spot any theme/plugin conflict? If no:

Yes, please send me duplicator copy of your site as well as problem URL and exact steps I will have to follow to see the issue.

I have set the next reply to private which means only you and I have access to it.

More info:
- https://toolset.com/faq/provide-supporters-copy-site/

[Griffin]

In case anyone else has this issue, and I still don't know what caused this, make sure under page preferences on a page, make sure blocks are active. For some reason on this user, the blocks were all disabled.