Tell us what you are trying to do?
after login to wp-admin and opening frontpage Admin bar is showing like white bar , it is working after uninstalling toolset type plugin.
Is there any documentation that you are following?
no
Is there a similar example that we can see?
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What is the link to your site?
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Hi there,
Would you please make sure that you have the latest version of Toolset and its addons?
- IMPORTANT STEP! Create a backup of your website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Update Toolset and its addons there.
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Hi there,
This issue needs further investigation as the same thing doe snot happen on our installation.
Would you please provide the staging version of the website so that we can freely do the troubleshooting without the fear of affecting the live website?
It is also possible to move your website to our server if you need.
Thanks.
Hi there,
Thank you very much. I tried to log in but it seems that the user you gave us is not an administrator and I can not even see the WordPress Dashboard and the top admin bar is not showing.
Maybe you can check the user role you gave?
What I want to do for the troubleshooting:
- IMPORTANT STEP! Create a backup of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
