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[Resolved] Add 'Reset password' to login page

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by nadavL 3 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#2318435

Hi,

I've followed the Membership Sites course and everything works pretty well so far.

The only issue I have and can't feature out is how to present the 'Reset password' link (to the Reset password page) on the My Account page (hidden link).

Currently, non-registered users going to the My Account page see the login form, but can't reset their password.

I followed this guide: https://toolset.com/lesson-placement/lesson-placements-1645837-1650571/
I checked some resolved tickets but can't feature out what exactly to do and where to paste the link to Reset Password page or something else.

Please advise.
Thanks

#2318443

I was able to add a reset password link by editing the Content Template with a login form.
Now for some reason, I'm unable to align it to the center, but more importantly, when I click the Reset password link I get to the Reset password page with 2 problems:
1. There's a note that the password should be at least twelve characters...
I don't need this

2. When I entered a shorter password I got an error message: "ERROR: Your password reset link appears to be invalid. Please request a new link."

3. How does it know to which email\user I reset the password if I only choose the password?

Thanks

#2318805

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nadav,

The section below speaks about setting up the lost password page where the user will have to enter their email for them to get the link that will take them to the reset password form.
https://toolset.com/lesson-placement/lesson-placements-1645837-1650571/#set-up-the-lost-password-page

Would you mind allowing me to have admin access to the site so that I can have a more detailed look at what has been done so far on your site?

Thanks,
Shane

#2319623

Sorry for that, please try again (it's blocking users, not from the server country, not specific IP).

#2319999

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nadav,

This should now be working.

The problem that I saw was that your forgot password link was linking to the reset password page instead of the lost password page which will prompt the user to enter their email address.

Thanks,
Shane

#2320915

Thank you Shane, It's working now.

Still, on the reset password screen there's a sentence:
Hint: The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! " ? $ % ^ & ).

It's not really the ruironments, so how can I remove this sentence?

Thanks,
Nadav

#2320927

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nadav,

Add the following css to your template.

.wpv-form.description{
display:none !important;
}
Please let me know if this helps.
Thanks,
Shane

#2321025

Hi,

I've added it under Customize > Aditional CSS
For some reason, it didn't work.

#2321027

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nadav,

I've made a change to the css code and the reset password text should no longer be there now.

Thanks,
Shane

#2321235

My issue is resolved now. Thank you!