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[Resolved] Active Demand script not firing consistently

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 1 year, 6 months ago.

Assisted by: Minesh.

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#2605703
Screenshot 2023-05-12 at 1.10.31 PM.png
Screenshot 2023-05-12 at 1.10.17 PM.png

I am trying to: Have a dynamic Active Demand (Enquire) form on content template. Currently it is supposed to show at the top once they start to scroll. I have also placed it directly on the content template and it works the same; appears sometimes. I am using Kadence theme along with toolset.

I have the form script on the individual CPT's as a custom field and the tracking script on the individual page in the head.
Sometimes it shows, sometimes it doesn't.

Link to a page where the issue can be seen:
hidden link

I expected to see: The form every time I go to the location

Instead, I got: Sometimes it shows, sometimes it doesn't.

#2606803

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked with the problem URL you shared and when I try to scroll it shows me the following message:

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This is a custom script and it will be great if you can check with the scrip author as we do not have much idea about how that scrip works or what is needed to load such script. I see you are also using the WP Engine cache. What if you disable all cache - does that helps?

Also, check with your script author if its Toolset that is not loading the script then we are happy to investigate further.