Hey there,
Welcome to the Toolset support forum!
Let's try a possible solution for this issue. Just follow these steps:
- Please go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below Toolset plugin
- Add your new Site Key copied above
- Deactivate and delete the OTGS installer
- Reinstall it and try to activate now
It should be solved after this. Please make sure to clear all existing caches on the website and check again. If you’re still facing the problem after these steps, we might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to Toolset or WPML
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Please let me know if after the above procedure you can find the culprit for this error. Moreover, so that we can take a better look at this, could you please attach the Debug info?
You can see how to retrieve and paste it here: https://toolset.com/faq/provide-debug-information-faster-support/.
In addition to that, I'd also like your help enabling the WordPress debug mode.
To do so, please add the following code in wp-config.php file of your site:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
Please check following links to read more about debugging with WordPress.
https://codex.wordpress.org/Debugging_in_WordPress
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
After doing that please try to update Toolset once more, then check if you can find a file debug.log inside the wp-content folder. Kindly open it and send us the last lines of log here in this ticket.
Looking forward to your reply. Thanks!
Best regards,
Mateus.
