[Resolved] Activating Blocks breaks website, causes 500 internal server error

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[christopherB-10]

I am trying to: rebuild my website and the functionality requires toolset blocks (used to be views) and toolset types. Toolset types works fine with any of the approved themes, but it will cause a 500 internal Server Error if I activate Blocks. Is Blocks compatible with the latest 6.4.1 wordpress? I'm using the latest versions of both plugins.

Link to a page where the issue can be seen:
dailydrivenms.com. It's currently deactivated so the website will function, but won't work if I activate the blocks plugin

[Christopher Amirian]

Hi there,

I tried to access the backend but it shows an internal server error. We have released Toolset Blocks 1.6.10.

Would you please confirm that you use that plugin?

If yes, then would you please test with only Toolset plugins enabled? here is how:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset plugins.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

If the issue persists, please deactivate Toolset blocks so we have a way to access your website (You can rename the plugin folder in wp-content/plugins if you do not have access to dashboard)

We need your permission to copy your website to our server for further investigation.

Thanks.

[christopherB-10]

I am using toolset blocks 1.6.10. I created a backup of my site. I then enabled the twenty twenty theme.

Following your instructions, it looks like there are 2 plugins that don't work with blocks enabled:

All In One WP Security
CookieYes | GDPR Cookie Consent

Both of these plugins worked when I was using Views instead of Blocks. Is Blocks a replacement for Views? It won't let me activate both. I also tried using Views instead, but it seems to work the same way (as the plugins I used before don't work now with it)

I have another security program that works with Blocks, though I don't know that it's as good as the AIO WP Security.

However, I do need a plugin for cookie consent. Is there one that you can recommend that works with Blocks?

I also tried using a theme recommended on your site (Astra) and it gives a message: "There has been a critical error on this website." I also tried Kadence and I get a 500 Internal Server Error message. Information taken from here:

https://toolset.com/documentation/recommended-themes/

Thank you in advance for your help.

[christopherB-10]

Found another issue. With the toolset types and blocks plugins enabled, I cannot make any customizations to the site. It gives a "There has been a critical error on this website." message when I click customize. When I disable the Toolset types plugin, I'm able to customize. So another issue.

[Christopher Amirian]

Hi there,

Thank you for the investigation. The Astra theme should work ok but we did not test Toolset with the two plugins that you have mentioned.

For now we need to know what is the error under the hood as the "There has been a critical error on this website." is just a general message.

Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

After that you will see the actual error that you can share with us.

Thanks.

[christopherB-10]

Hello,

I edited the file as requested. I also added a pic of the edit. It's not giving me a specific error yet. Still the same two

"There has been a critical error on this website"
"500 Internal Server error"

Any other ideas?

[christopherB-10]

I have completed the task. Let me know what you find and if you need more information.

[Christopher Amirian]

Hi there,

Thank you. I can see the website now here:

hidden link
But unfortunately, the login information you have provided in the first question does not work there

Maybe you used a version that the Toolset user was not created there?

Would you please provide the login info that I can use there by setting the next reply as private?

Thanks.

[Christopher Amirian]

Hi there,

Thank you for the details. I managed to go to the dashboard and I enabled Toolset Blocks and Cookie Yes and it works with no issues.

Would you please test it on this website

hidden link

If this is working ok there and not on your website, please contact the hosting service provider and explain the issue that everything works ok on another server but not on their server.

Thanks.

[christopherB-10]

I deleted and re-created my site again from scratch. I'm able to add all of the plugins I need and enable them. Seems to have been an issue with the site itself. Recreating the site fixed this issue. Thank you for your help.