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[Resolved] Activate the key licence

This thread is resolved. Here is a description of the problem and solution.

Problem: I am unable to register the Toolset software. I see an error message that the key is invalid.

Solution: To prevent typos and other registration errors, use the link "Get a key for this site" in the registration process to automatically generate a key for the correct URL.

This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by MaurizioC8746 3 years, 3 months ago.

Assisted by: Christian Cox.

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#2131413

Good morning,
I cannot activate the license key.
I copy it from my account dashboard but I always get the response "invalid key"
Can you help me ?
Thank you.

#2131635

Hello, I can try to help. Usually this indicates a typo in the URL during registration. I can show you how to prevent that problem.
- Please go to https://toolset.com/account/sites and delete any keys you have created for this site.
- Go to wp-admin > Plugins > Add New, then click the "Commercial" tab. Scroll down to the Toolset installer panel.
- If the software is currently registered, click the link to "Unregister Toolset from this site". The page will reload.
- In the Toolset installer panel, click the link to "Register Toolset"
- Next, click the link to "Get a key for this site". https://toolset.com/account/sites will open in a new tab or new window, and you will see a confirmation dialog to generate a new key. If you are registering a development site (a domain and URL that are different from the final live site), check the development site checkbox. Click "Add", and a new key will be generated automatically for the proper URL. Copy the new key.
- Go back to your wp-admin area and paste the key in the registration panel.

That should help prevent any problems with URLs and typos. Let me know if you continue to have trouble registering the software and I can take a closer look.

#2131669

My issue is resolved now. Thank you!