Account expired despite lifetime access

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 3 replies, has 2 voices.

Last updated by Mateus Getulio 1 year, 9 months ago.

Assisted by: Mateus Getulio.

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Posts

August 29, 2023 at 3:30 pm #2638711

guyA-2

Hi there, on this site (and others too I presume), when I go to the plugins list, I see an error message saying our Toolset account has expired, but we have a lifetime access account. I've tried unregistering Toolset from the site and re-registering, but it doesn't fix the issue.

I've also tried (on another site), removing the site from my list of sites in Toolset, then re-adding it and re-registering it again, but still the error message remains and I'm unable to register the site or run the updates.

Can you please look into this issue?

September 1, 2023 at 9:59 am #2640085

guyA-2

Hi there

We haven't seen a response from you, but seeing as the title has been updated to 'Waiting for user confirmation', I've checked the 7 client sites that were affected by this issue and see that the error messages have been removed and the sites are all reconnected to Toolset now.

Thanks.

September 1, 2023 at 10:24 am #2640087

Mateus Getulio

Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for your reply.

Please check in the screenshot that I sent a reply on the same day, but we were going through some temporary instability in the forum so you probably didn't receive that.

I'm glad to know that it's fixed.

Kind regards,

Mateus