[Resolved] accordion – problem

[Author]

Posts

[slawomirR]

Good morning,

recently there is a problem that I cannot deal with. Accordions on the website
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unfortunately they are not developing. What may be the problem?

Best wishes
Slawomir R

[Shane]

Hi Slawomir,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi Slawomir,

Thank you for the login credentials.

I've checked on the site and noticed that you have quite a number of plugins installed. Would it be possible for you to temporarily disable all the non-toolset plugins and check the issue again as i'm not seeing any errors on the page that could point me to the cause of this issue.

Once you've done this please let me know the results.

Thanks,
Shane

[slawomirR]

Good morning,

I turned off the plugs and unfortunately the problem still remained. From what I noticed there is a problem with the OceanWP theme. After switching the theme, the problem is gone. However, I have to stay with OceanWP. However, I do not know how to solve the existing problem.
regards

[Shane]

Hi Slawomir,

I was able to debug this issue on another customers site that was using the same OceanWP theme.

It would appear that their latest update breaks the Bootstrap CSS that is used to create the accordions. In this case there isn't much that I can do given that the problem isn't there on previous versions of the theme or when the theme is switched.

I would recommend getting in touch with the theme authors so that they can have a further look at the issue and possibly provide an update to fix this issue.
Thanks,
Shane