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[Resolved] Accordion and Tabs template is no longer available.

This thread is resolved. Here is a description of the problem and solution.

Problem:
After updating some Layout cells no longer appears.

Solution:

The solution to this can be seen in our erratas page below.
https://toolset.com/errata/layouts-tab-and-accordion-cells-are-missing-when-trying-to-add-a-layout-cell/

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by juan-luisM 6 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#1157896
Captura de pantalla 2018-12-03 a las 14.07.09.png

The accordion template is no longer visible.
I have well configured an accordion.
In an update the accordion has disappeared and you see the content inside, but you don't see the accordion.
If I go into template design mode there is no accordion icon either.

#1157994

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Juan,

Thank you contacting our support forum.

Would you mind providing temporarily disabling all the non-toolset plugins and trying again ?

This is just a preliminary measure just to ensure that the issue is not being caused by a plugin conflict.

Looking forward to hearing from you soon.

Thanks,
Shane

#1158027

I have a full daily backup in s3 aws.
I found the bug in the cred plugin.
The latest version is not going well.
I downloaded the latest version of my website at MAMP.
I have deleted all plugins except toolset.
The error exists.
I have recovered old backup, with old CRED.
The error disappears.
I have bug in the plugin cred fron editor version: 2.2, here is my problem.
I have no bug in the plugin cred front editor version: 2.1.2

Sorry by my english. Thanks

#1158095

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Juan,

That is fin, i'm able to understand clearly your issue.

It seems that this is already a known issue and our team is working on a fix.

As soon as a fix has been posted you will be able to see it here.
https://toolset.com/errata/layouts-tab-and-accordion-cells-are-missing-when-trying-to-add-a-layout-cell/

Thanks,
Shane

#1158105

If you need it, I can give two links to amazon AWS with the complete web created with duplicator.
A web zip with error cred 2.2.
A web zip without error cred 2.1.2.
Thank you very much.
♥️

#1158127

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Juan,

I doubt that we would need it since its an issue that is replicable locally.

I was able to easily replicate the problem.

Thanks,
Shane

#1161338

Hello, the accordion is working perfectly.
Now I have the :

Toolset Forms 2.2.1
Toolset Layouts 2.5.1
Toolset Types 3.2.1
Toolset Views 2.7.1
Theme
Generate Press Premium 1.7.5
Generate Press 2.2.1
So
Wordpress 5.0
Classic Editor ON

My educational Robotics academy, hidden link it works again, thank you.

Everything is fine, thank you. Merry Christmas.

#1161339

My issue is resolved now. Thank you!