Access user problem

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
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Supporter timezone: Europe/London (GMT+00:00)

Tagged: Access plugin, Controlling access to content editing

This topic contains 2 replies, has 2 voices.

Last updated by Torbjörn 5 years, 1 month ago.

Assisted by: Nigel.

Author

Posts

November 19, 2019 at 10:10 am #1386761

Torbjörn

I am trying to: Display custom fields for editors

Link to a page where the issue can be seen:

I expected to see: Custom fields for CPT Events

Instead, I got:

As an administrator I can se CF but as editor CF don't display in edit page. I have set editors to have access to CF. It has worked when I set it up, but perhaps after some update it seems not to work anymore.

November 19, 2019 at 11:40 am #1386911

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Could you first update plugins to current versions? It looks like you are using a dated version of Access, for example, confirm that the problem persists.

Could you then try disabling all non-Toolset plugins and switching to a default theme such as twentynineteen to eliminate possible conflicts?

If it then works it should be possible to identify the source of any conflict by a process of elimination.

Access recently added support for multiple roles, so the "Multiple Roles" plugin would be an obvious one to check.

Let me know what you find.

November 19, 2019 at 1:13 pm #1386985

Torbjörn

My issue is resolved now. Thank you!
So, I looked for updates, but there where any! Went to plugins/commercial and found updates of both Toolset and WPML. Tried to update Toolset but update failed. Unregistered Toolset and fetch my key from toolset.com
Registered key and tried to update again, update success! 🙂 Now Editors have access to CF. 🙂
I have moved all my klients websites (Cpanel) to my own virtual server (Cpanel) and maybe it happened something with this site.
Thanks for moving me in right direction.
/Torbjörn