access rules keep on getting wiped out

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Access plugin

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 5 years, 7 months ago.

Assisted by: Christian Cox.

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Posts

June 25, 2019 at 7:26 pm #1276865

kristopherL

Seems like when I edit or add a custom post type, all my access rules for all custom post types are completed wiped out after saving changes.
Happened three times already, so it's a consistent issue.

Any idea why this is happening?

June 25, 2019 at 7:31 pm #1276877

Christian Cox

Hi, I'm not sure what could be happening here, it's not normal. Can you try the following troubleshooting steps?
- Temporarily deactivate all plugins except Types, Views, Forms, and Access. If you need to activate a maintenance mode plugin for testing, that's fine. Activate a default theme like Twenty Nineteen.
- Test again by editing some post type and checking the Access rules. If the problem is resolved, you can reactivate your theme and other plugins one by one testing each time until the problem returns. Try to isolate a single plugin or theme conflict.
- If the problem is not resolved after deactivating theme and plugins, check the browser console and report and JavaScript errors you may find there.