we have taken over a web presence of a customer. The previous service provider used the toolset plugin, which is currently causing problems:
Images are no longer displayed in the Toolset Blocks and the coordinate is no longer displayed in Maps.
But mainly we have the problem that the license of the previous service provider seems to have expired, so we want to replace it with ours. But there are problems with this, because if we also click 'Renew Subscription'/'Register Toolset', we get the error message 'Unfortunately, you are not authorized to access this page'. The user who is trying to do this has the administrator role.
Also, we have already tried reinstalling the plugin, the error message remains and the 'Commerical' tab under Plugins is also missing.
The previous service provider did not take the official WordPress for the website, but suitable with the BedRock WordPress boilerplate. We are worried that the problem may also be related to this.
In any case, we are not getting anywhere at the current time and are looking for help.
I got the news that In order to delete the existing site with your old account - you will needs to unregister the site and delete the site key from your old account and then register it again using the new account.
the account 'sabrinaP' belongs to the old service provider. We do not have access to this account. The old service provider is unfortunately insolvent and there is no contact possibility for us to get access to the account.
Hello,
This is Mercedes from the Tooset Admin team.
Minesh has passed me your ticket so that I can assist you with registering your site correctly.
You don't need to log in to the old account sabrinaP to do this.
Please follow these steps:
Go to your wp-admin> Plugins menu> Add new> tab Commercial. You will see Toolset registered and next to it a link that says Unregister Toolset from this site.
Once done, you will be able to register the site again through the new account.
