A view shows old, even deleted images instead of the new ones

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This topic contains 2 replies, has 2 voices.

Last updated by anjaB 1 year, 9 months ago.

Assisted by: Minesh.

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March 15, 2023 at 2:40 pm #2573577

anjaB

A view shows old, even deleted images instead of the new ones.
2 other views display the images correctly. All 3 views show the same woocommerce products.

What I have tried so far:
- Clear cache (wp rocket and toolset) did nothing.
- Deactivate caching plugin (wp rocket) and turn off the toolset view cache (cached="off") did not help either.
- Duplicate the view and reinsert it did nothing
- Show view on another page

Here are the examples on the website:

hidden link
On this page you can see the view with the old pictures. To see the pictures you must first switch to the picture mode. Above the view on the right

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this is the page of the first product with the new image. Below it a view with the new images

Do you know what could be the reason that the view does not update?
Since it also shows deleted images, is there another cache I'm missing? (The hosting has no cache)

Since the problem has been there for a month and I can't find a way to fix it, I would be very grateful for your help.

March 16, 2023 at 5:29 am #2573989

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I will have to review your current setup in this case to investigate whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

March 19, 2023 at 6:47 pm #2576415

anjaB

My issue is resolved now. Thank you!

I have found the error. When I went to make you a login for the staging page, I noticed that it was displaying the images from the staging page. When I update an image there, it was showing on the live page. Therefore, deleted images could also be displayed since they were still on the staging page. I was then able to delete the url from the staging page on the live page using Search and Replace and now it works again.
So it was a migration error & not a cache problem.