[Resolved] A custom link works in Chrome but not in Safari or Firefox.

[Author]

Posts

[jeffS-2]

I just updated to the latest Access,CRED,Types,Views.
I have a child page a long time ago that was working fine for over 2 years and now is not working in Safari and Firefox but does work in Chrome. Admittedly, I haven't tested the link for quite some time (several months, so I do not know if it's a change in Toolset or perhaps a change in WordPress.)
The link structure is: hidden link
The page containing the link is a standard member profile. For those members who happen to be a boardmember of this organization, there is this link at the bottom of that page that opens a more specific boardmember page for that same member, and using the same page and template (but different View.)

Example page (with problematic link at bottom):
hidden link

NOTE the URL shown in the address bar in Result-404.png. Maybe a clue?
-----

[jeffS-2]

One more thing...
I just tried the same in my staging site, which has WP 4.7.0 and the link works fine in Safari and Firefox. So, perhaps it is a change in WP somewhere along the line. I may have not noticed because I haven't tested those links in several months at least. The staging site does have the same (latest) versions of Toolset Types, Views, Access and CRED.

P.S. I tried resetting permalinks just for kicks but no help.

[jeffS-2]

Also, here is the code I use to generate the link:

        [wpv-if isbdmember="wpcf-cnsv-board-member" evaluate="$isbdmember = '1'"]
           Also see my <a href="/wp-content/board-member-profile?board-id=[wpv-post-id]"><em>CNSV Board of Directors</em> profile</a>...<br />
         [/wpv-if]

[jeffS-2]

Hmm, I have never waited this long for a reply here. By selecting I prefer to wait for Nigel, I did not think it would take more than 2 days for a response. Are the support people really that backed up with issues? I certainly hope not.

jeff

[Shane]

Hi Jeff,

Thank you for contacting our support forum.

I must apologize for the delay in response as i'm not sure why this ticket was unanswered for so long. However i'm here to help as best as I can.

As you mentioned this works fine in wordpress 4.7 and updating the 4.8 caused the issue. Is there any particular reason as to why the link is pointing to the wp-content folder ?

Please let me know.
Thanks,
Shane

[jeffS-2]

Hi Shane -

Thanks so much for noticing my new thread and jumping in.

First, it definitely was not the upgrade to WP 4.8 that caused the issue. It was either something between 4.7 and 4.7.5 or possibly my recent (2 days ago) upgrade to the latest 4 Toolset plugins I use (Access, CRED, Types, Views.)

Second, no - I can't defend the necessity of using /wp-content/ in that link. I am happy to try any suggestion you may have but, do you think it will work without that at the beginning of the link?

Thx,
Jeff

[Shane]

Hi Jeff,

So this page is to display a users profile correct?

Would you mind providing me with admin access to the website so that I can have a more detailed look at this for you ?

I want to see why this link is not working as it should and just to ensure that everything is working correctly.

Thanks,
Shane

[Shane]

Hi Jeff,

I need a bit more assistance, could you send me a backend link on the page that displays the members profile?

Is it this page ? hidden link

Looking forward to hearing from you soon.

Thanks,
Shane

[jeffS-2]

Hi Shane -

The Page for the standard member profile display (containing the link in question) is here:
hidden link

The Content Template for that standard display is here:
hidden link

---

For those members who are on the Board of Directors...

The Page for the Board Member profile display is here:
hidden link

and...

The Content Template for the Board Member profile display is here:
hidden link

P.S. One more clue?... If I type in the URL manually in the browser address bar (any browser) such as:
hidden link
it displays as expected - even in Safari and Firefox. So, it appears there is something funny going on in Views when building that link. Although, it's very strange how it works in Chrome only. (By the way, I did clear all cache from Chrome just to ensure I wasn't loading from old cache.)

Let me know if you need more info.
Jeff

[Shane]

Hi Jeff,

Where is this code located.

[wpv-if isbdmember="wpcf-cnsv-board-member" evaluate="$isbdmember = '1'"]
   Also see my <a href="/wp-content/board-member-profile?board-id=[wpv-post-id]"><em>CNSV Board of Directors</em> profile</a>...<br />
 [/wpv-if]

Also could you try removing the wp-content from the url and add it like this.

[wpv-if isbdmember="wpcf-cnsv-board-member" evaluate="$isbdmember = '1'"]
   Also see my <a href="/board-member-profile?board-id=[wpv-post-id]"><em>CNSV Board of Directors</em> profile</a>...<br />
 [/wpv-if]

Please let me know if this helps.
Thanks,
Shane

[jeffS-2]

Shane -

Yes, removing the /wp-content from the beginning of the URL did the trick. I must have written that code when I first started using Types/Views and didn't exactly know what I was doing at the time :-\

Thanks for the help! And have a good weekend.
jeff