Tell us what you are trying to do?
we are currently running 2.1 and we need to upgrade to 3.03 due to filtering problems with the current vision. When I run the upgrade all pages under the menu that use toolset then show up blank on the live site. Its almost like it over writes the template files which I can not view or cant find to back up.
I have rolled back the site to 2.1 as I can not have the site down but i urgently need to know a safe way to upgrade with out taking down the site pages ASAP.
Is there any documentation that you are following?
Can you add a copy of the site before that happened and then send it to us?
We can look what happens and fix it
For now I could only suggest to try without any plugin and activate WP Debug to see the error and report that, but it would not help much to solve it.
https://codex.wordpress.org/WP_DEBUG
https://toolset.com/faq/provide-supporters-copy-site/
This package is almost 2 GB big.
Please apply some filters when you create the package - no media and upload for example, no cache, etc, or send me just the Database.
Until it finishes the download it will be too late for my shift.
I can then start again Tuesday or a colleague on Monday.
Hi, I was able to download the clone and update to Types, Views, and Layouts successfully. Then I deactivated Layouts, since I do not see any Template Layouts in use on your site. I navigated to one of the Distributer Asset posts and I can see that the post content is being written to the page, but the images are missing. I think that's expected because the clone doesn't include the uploads folder. Can you be more specific about what I should be looking for? Please provide a URL and give me more details about what is missing and what it should look like instead.
Basically when the upgrading the software to 3.03, all pages on every page on the site go blank and we are only able to the menu and the logo. even the landing page goes blank, do you need me to resupply the full site so you are able to see this happen as it not an option to do on our live website. This is a 1.8GB file.
This is a site was past over to me so the original configuration of toolset was never past to me
Sure, I can try with the full site backup. Please provide the link again here.
Okay thanks, I was able to run the updater successfully on the full site backup as well. Here are the steps I took:
1. Temporarily deactivate all plugins and activate the Twenty Seventeen theme
2. Ensure you are running the latest version of WordPress, currently 4.9.7.
3. Go to plugins page and activate Types, Views and Layouts at the same time
4. Go to plugins > Add New > Commercial tab and click check for updates.
5. Check Types, Views and Layouts, check "activate after download", then click Download to update all the plugins. If any of these updates fail, repeat the process by clicking "Check for updates" again. If you continue to experience update issues, download the plugins from https://toolset.com/account/downloads, then delete the plugins from wp-admin. Install and activate Types, then Views, then Layouts.
6. After all updates, reactivate your theme and other plugins in wp-admin
7. Go to the /about page to test the update.
After following those steps, I was able to see the about page as in the screenshot here.
ok followed all the steps as you set requested and i a fully blank page 🙁 I am going to roll back to the original, please can you try the steps on this live site and call me on 0044 7415789483 ASAP as this is now beyond urgent !!!
I will be glad to take a look on the live site. Please provide wp-admin access and FTP access in the private reply fields here. Our support policy stipulates that all communication must be handled through the forums.
My day is close to ending here and I didn't receive your credentials, so I would like to provide a few more troubleshooting steps you can take in my absence.
1. Your site may be running low on memory. You can try increasing the memory allocated to PHP as described here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
2. You can activate server logs to see if there is a server-side error when activating the plugins. Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
Then add these lines, just before it says 'stop editing here':
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
Attempt to update once more. If any server-side errors are thrown, a file called error_log.txt will be created in the root directory of your site. Copy its contents and provide them here for me to review, then you can revert the changes you made in wp-config.php.
