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Profile: vinniet

vinniet

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Status	Topic	Supporter	Voices	Posts	Freshness
	You are using an expired account of Toolset Started by: vinniet in: Toolset Professional Support Quick solution available Problem: The customer reported seeing an error message on their site stating, "You are using an expired account of Toolset," despite having a renewed license. Additionally, the Toolset menu was missing from their WordPress admin dashboard, preventing access to essential features. Solution: For the expired account issue, registering it again fixed the issue. Later, it was discovered that the issue was due to a custom code snippet implemented in the Code Snippets plugin, which hid specific admin menus, including Toolset, unless a certain user was logged in. Disabling the Code Snippets plugin temporarily revealed the hidden Toolset menus. The customer was advised to review and deactivate unnecessary snippets to resolve the issue permanently.		2	13	9 months, 4 weeks ago Mateus Getulio

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Known issues and their solutions

We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.

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