Toolset

Profile: shilabsS

shilabsS

Support threads created in the last 30 days: 0

Favorite Forum Topics

This user has no favorite topics.

Forum Topics Created

Viewing 6 topics - 1 through 6 (of 6 total)

Status	Topic	Supporter	Voices	Posts	Freshness
	Form Field data not showing on frontend properly Started by: shilabsS in: Toolset Professional Support		1	4	3 months, 2 weeks ago Minesh
	Data not showing Started by: shilabsS in: Toolset Professional Support		1	10	4 months ago Minesh
	Search page can’t create Started by: shilabsS in: Toolset Professional Support		1	3	9 months, 2 weeks ago Minesh
	Post Name is not correct Started by: shilabsS in: Toolset Professional Support		1	2	10 months ago Minesh
	Add country code dropdown in phone Started by: shilabsS in: Toolset Professional Support		2	2	10 months, 3 weeks ago Minesh
	Form fields not working proper Started by: shilabsS in: Toolset Professional Support Quick solution available Problem: The customer’s form at https://www.domain.com/apply-form/ was experiencing issues with the date picker and conditional logic fields, which were not functioning as expected. The issue was identified as jQuery not loading correctly on the page. Solution: Upon investigation, it was found that the Autoptimize plugin was preventing jQuery from loading, which affected the date picker and conditional logic functionalities. The solution steps included: 1- Disabling the Autoptimize Plugin Temporarily: The plugin was disabled, which restored the date picker functionality on the form page. 2- Recommendation for Long-term Fix: The customer was advised to reach out to Autoptimize plugin support to determine why jQuery wasn’t loading on all pages. This would allow them to keep the plugin enabled without impacting jQuery-dependent functionalities.		2	8	10 months, 3 weeks ago Mateus Getulio

Viewing 6 topics - 1 through 6 (of 6 total)

Known issues and their solutions

We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.

Support Policy

Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.

Please make sure to issue only one topic per each support ticket.

For more information, read our full Customer Support Policy.

Need custom programming work for your site? Check out our certified partners.