Profile: s-jT

s-jT

Support threads created in the last 30 days: 0

Favorite Forum Topics

This user has no favorite topics.

Forum Topics Created

Viewing 5 topics - 1 through 5 (of 5 total)

Status	Topic	Supporter	Voices	Posts	Freshness
	Reference sites – General Question Started by: s-jT in: Toolset Professional Support Quick solution available Problem: How should I go about setting up a multisite network of reference sites when I have only one registration key available? Solution: Technically each site in a multisite network counts as a single installation and requires a separate registration key. However since you are just testing things out, you can install the plugins at the network level and register once.		2	3	6 years ago s-jT
	Layout in Auto Draft can’t be deleted. Prevents Content Template from loading Started by: s-jT in: Toolset Professional Support Quick solution available Problem: Have all posts to have the same format. Because of a lingering Layout Auto Draft that can't be deleted, new posts can have the Content Template Metabox while those created prior are prevented from using that same format as well as not displaying that Metabox. Should I manually go into the database via phpMyAdmin, find and delete that layout? If so, please let me know where it's located. Although there is nothing tied to it that is clearly visible, might there be a record somewhere in the database that is preventing it from being sent to trash? Solution: Yes, you can remove that Auto Draft record from the database, but I suggest you backup your database first The layouts data are stored in your database table wp_posts, layout ID is same as post ID. Relevant Documentation:		2	14	6 years, 1 month ago Luo Yang
	[HOW?] Custom Image field – Provide a choice of upload or direct link to image Started by: s-jT in: Toolset Professional Support		2	2	6 years, 2 months ago Beda
	Access Control Custom Roles – Cannot login even when permissions copied Started by: s-jT in: Toolset Professional Support		1	3	6 years, 5 months ago s-jT
	URGENT: Activation messed up WP Plugins page Started by: s-jT in: Toolset Professional Support		2	16	6 years, 5 months ago s-jT

Viewing 5 topics - 1 through 5 (of 5 total)

Known issues and their solutions

We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.

Support Policy

Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.

Please make sure to issue only one topic per each support ticket.

For more information, read our full Customer Support Policy.

Need custom programming work for your site? Check out our certified partners.