Profile: julianm-8

julianm-8

Support threads created in the last 30 days: 0

Favorite Forum Topics

This user has no favorite topics.

Forum Topics Created

Viewing topic 1 (of 1 total)

Status	Topic	Supporter	Voices	Posts	Freshness
	get the error message "Update failed: Update package not available." Started by: julianm-8 in: Toolset Professional Support Quick solution available Problem: The customer is trying to update Toolset Types from version 2.2.23 to 3.5.2 after purchasing a license, but they encounter an error message. Solution: If the website has very old versions of Toolset plugins, such as Types version 2, automatic updates won't work due to the significant version difference. A manual update is required: Download the plugin from the Toolset account downloads page. Upload the newer version of Types to the site via the WordPress admin area: Navigate to WP Admin -> Plugins -> Add New Plugin -> Upload Plugin. Confirm to overwrite the existing plugin version when prompted. Once updated manually, future updates for Toolset plugins should be manageable from the admin area. Relevant Documentation: https://blog.hubspot.com/website/how-to-add-wordpress-plugins		2	2	8 months, 1 week ago Mateus Getulio

Viewing topic 1 (of 1 total)

Known issues and their solutions

We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.

Support Policy

Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.

Please make sure to issue only one topic per each support ticket.

For more information, read our full Customer Support Policy.

Need custom programming work for your site? Check out our certified partners.