The customer was attempting to upgrade their website to PHP 8.1 but encountered a fatal error that disappeared when Toolset Views was disabled. The error prevented the homepage from displaying images and text properly.
Solution:
After investigating, it was determined that the error was related to a specific line in a Toolset View, particularly concerning the sm-homepage-image field. Testing on a minimal setup confirmed that the issue persisted even with only Toolset plugins enabled.
Further investigation revealed that switching to a different theme caused additional errors due to an undefined function (create_function()) in the custom functions file of the theme. The customer was advised to back up the custom-functions.php file before switching themes to avoid losing custom settings.
The root cause was identified as a custom uploads location on the server, which led to an error within the Toolset plugin. A temporary workaround was implemented by modifying the Attachments.php file in the Toolset Blocks plugin, allowing the site to function correctly again.
The customer was informed that this fix would be included in an upcoming Toolset version, but they might need to reapply the workaround after future updates until the official fix is released.
Problem:
If Toolset Access is active together with WPML, the editing of posts controlled by Access is disabled even for administrators.
Instead of seeing the Post Edit page, you are redirected to the post listing page in the admin and the URL will be updated with edit.php#no_privileges.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
