Profile: jasonH-4

Problem:

The customer was attempting to upgrade their website to PHP 8.1 but encountered a fatal error that disappeared when Toolset Views was disabled. The error prevented the homepage from displaying images and text properly.

Solution:

After investigating, it was determined that the error was related to a specific line in a Toolset View, particularly concerning the sm-homepage-image field. Testing on a minimal setup confirmed that the issue persisted even with only Toolset plugins enabled.

Further investigation revealed that switching to a different theme caused additional errors due to an undefined function (create_function()) in the custom functions file of the theme. The customer was advised to back up the custom-functions.php file before switching themes to avoid losing custom settings.

The root cause was identified as a custom uploads location on the server, which led to an error within the Toolset plugin. A temporary workaround was implemented by modifying the Attachments.php file in the Toolset Blocks plugin, allowing the site to function correctly again.

The customer was informed that this fix would be included in an upcoming Toolset version, but they might need to reapply the workaround after future updates until the official fix is released.