the reset password is giving wp-login.php?action=lostpassword&error=invalidkey

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This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the community support forum for Types plugin, which is part of Toolset. Toolset is a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients and people who registered for Types community support can post in it.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Toolset Forms, User-registration forms

This topic contains 1 reply, has 2 voices.

Last updated by Noman 6 years, 11 months ago.

Assisted by: Noman.

Author

Posts

November 27, 2017 at 7:50 pm #593614

oliverD

I am trying to:
This was working up until recently but now when I go to reset a password the email is sent as normal when I click on the link it brings me to the toolset enter new password page. I enter a new password however I am then directed to the default page for password reset and the url contains
wp-login.php?action=lostpassword&error=invalidkey

Please help quickly as users cannot reset there password.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

November 28, 2017 at 8:33 am #593800

Noman

Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Oliver,

Thank you for contacting Toolset support.

1. Please make sure that you are using latest version of Toolset plugins:
https://toolset.com/account/downloads/

2. Which shortcode you are using for the reset password form? May be re-adding the reset password form resolves the issue.

3. Please send us link to the page where we can see the issue.

4. Also can you please share your Debug Information with us so we can see it? I have enabled debug info box for your next reply:
https://toolset.com/faq/provide-debug-information-faster-support/

Thank you

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