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This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.
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So, then I went back and compared the dev site to the live site for view 16257, because the dev site was working correctly with the value at 16257, and the live site was not. What I found was the dev site was using the default sort set to this - hidden link. Once I changed the live site to the same (it was set to a ACF field), then it worked. Crazy.
I so appreciate your help. You're a miracle worker.