Regarding # of posts... this is incredibly common in almost any forum I have ever used. It isn't a must-have compared to the other options. I think the human problem is solves is context that "other people have experienced this" and there may be multiple solutions or ideas in a thread that are helpful [both with the tactical solution and conceptual understanding]. However, I think it is WONDERFUL that you include a description of the problem and solution at the top of the ticket. Most companies do not do this...and wow, it is helpful!
"include / exclude, do you mean to have a kind of checkbox where you can say if you want to find posts inclusive those search terms, or exclusive them?" ... Yes, partly. I just wish I could do more targeted searches with positive / negative terms and search by module. Finding solutions in the Toolset forums can be mind-numbing and frustrating because there are so many common words that are using many different ways. Confusion examples:
- "Hierarchy" = tags category hierarchy, Toolset post relationships hierarchy concept, a general concept, AND native WP page parent-child hierarchical relationships which do not exists for posts (but can be enabled?).
- "Post" = an action of publishing / posting content, a built-in WP entity called a Post, and a concept of Custom Post Types (which is itself a concept, name of a Toolset component, and a created entity... that overlaps with hierarchy... sheesh!)
This also applies to many other concepts, words, verbs, configurations, tactics, etc with terms like Types, Templates, Content Templates, Layouts, Views
The freshness sort is a big deal too in my opinion... it's safe to assume that many solutions or issues from many years ago may not apply due to new releases, bug resolutions, WP updates, Theme updates, etc.... but
All of these issues together (5 at a time, lots and lots and lots of nomenclature confusion, no advanced search options, no freshness sort) make self-help support frustrating [for me]... and I don't want to be an annoying customer that submits many tickets. Most importantly though, I want to find solutions quickly and not spend hours and and days searching UR days with a back-and-forth tech support interaction. Also, I must say... Toolset tech support is generally wonderful, the back-and-forth-waiting is just the reality of asynchronous communication.
