Profile: michaelH-21

michaelH-21

Support threads created in the last 30 days: 0

Favorite Forum Topics

This user has no favorite topics.

Forum Topics Created

Viewing 11 topics - 1 through 11 (of 11 total)

Status	Topic	Supporter	Voices	Posts	Freshness
	Filtering results does not update the count of results number Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: The user has added filters to the products archive template, but after filtering the pagination does not update. Solution: The user was referring to the default pagination from WooCommerce/WordPress instead of the archive template pagination. We'll need to remove the WooCommerce pagination and add pagination to the archive template. Check more details in these replies: https://toolset.com/forums/topic/filtering-results-does-not-update-the-count-of-results-number/#post-1781407 https://toolset.com/forums/topic/filtering-results-does-not-update-the-count-of-results-number/#post-1782557		2	10	4 years, 3 months ago michaelH-21
	pagination items styles are not updating when going through pages Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: pagination items styles are not updating when going through pages Solution: The pagination shortcodes were not in the right place, and because of the user requirements, we'll need to implement a custom solution. Check this reply https://toolset.com/forums/topic/pagination-items-styles-are-not-updating-when-going-through-pages/#post-1782555		2	3	4 years, 3 months ago michaelH-21
	Uncaught ReflectionException after updating Started by: michaelH-21 in: Toolset Professional Support		2	7	4 years, 3 months ago michaelH-21
	Custom filter excluding by checkbox not working Started by: michaelH-21 in: Toolset Professional Support		2	4	5 years, 5 months ago michaelH-21
	Images are displaying at full size in admin Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: Images are displaying at full size in admin Solution: This is known issue with Types version 3.3. For now, you should try to use the workaround given with the following reply: https://toolset.com/forums/topic/new-repeatable-image-type-thumbnail-size/#post-1242218 Relevant Documentation:		2	5	5 years, 7 months ago michaelH-21
	Warning: imagecreatefromstring(): Data is not in a recognized format Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: View one of my listings, but recently this error started showing up: imagecreatefromstring(): Data is not in a recognized format. Solution: PHP GD library supports BMP file type only after PHP version 7.2, so you will consider upgrade your webserver PHP version to 7.2 or above, see PHP document. Relevant Documentation: http://php.net/manual/en/function.imagecreatefrombmp.php (PHP 7 >= 7.2.0)		2	5	5 years, 9 months ago michaelH-21
	Search filters not working properly Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: Search filters not working properly Solution: User does not add the filters correctly. Try to remove the existing filter and re-add it again works. You can find the proposed solution, in this case, with the following reply: => https://toolset.com/forums/topic/search-filters-not-working-properly-2/#post-1206384 Relevant Documentation:		2	5	5 years, 10 months ago michaelH-21
	Search Filters not working properly Started by: michaelH-21 in: Toolset Professional Support		2	6	6 years, 6 months ago michaelH-21
	Migrate from Pods to Toolset – move posts? Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: Migrate custom post types from Pods.io framework to Toolset Types. Solution: Types plugin is using standard WordPress function register_post_type() to create new custom post type https://codex.wordpress.org/Function_Reference/register_post_type if the Pods.io framework is using the same way to create custom post type, I suggest you follow our document to convert the custom post type to Types control by following our document: https://toolset.com/faq/how-do-i-convert-existing-custom-types-and-fields-to-types-control/ If you need to migrate the post data to another new post type, please check this document: https://toolset.com/documentation/user-guides/how-to-import-content-into-wordpress-using-csv/ Relevant Documentation: https://toolset.com/faq/how-do-i-convert-existing-custom-types-and-fields-to-types-control/		2	4	6 years, 7 months ago Luo Yang
	No option to insert custom taxonomy term field Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: No option to insert custom taxonomy term field Solution: At the moment, you can display term fields on a View listing terms and on a term archive page. So, if you want to display term fields related to term attached to your post, you need to create taxonomy view and filter it by the term slug or current term in loop and add this taxonomy view as child view to your post view's loop output editor. Relevant Documentation: https://toolset.com/documentation/user-guides/displaying-wordpress-term-fields/		2	3	6 years, 7 months ago michaelH-21
	Single Item View = Cannot change template from default Started by: michaelH-21 in: Toolset Professional Support Quick solution available Problem: Assigned content template to single post is not rendering when you display the single post Solution: Content Templates modify the content when called from the WordPress’ built-in the_content function. Some themes do not use the_content function, but define their own function. In this case, Content Templates are not applied to selected posts on the front-end. To solve this, you can enter the name of the function your theme uses on the Toolset->Settings page, under the Front-end Content tab. You can find the appropriate field in Theme support for Content Templates section. You can find proposed solution, in this case, with the following reply: => https://toolset.com/forums/topic/single-item-view-cannot-change-template-from-default/#post-743505 Relevant Documentation: https://toolset.com/documentation/user-guides/editing-view-templates/theme-support-for-content-templates/		2	8	6 years, 8 months ago michaelH-21

Viewing 11 topics - 1 through 11 (of 11 total)

Known issues and their solutions

We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.

Support Policy

Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.

Please make sure to issue only one topic per each support ticket.

For more information, read our full Customer Support Policy.

Need custom programming work for your site? Check out our certified partners.