Problem: I'm having trouble displaying a map marker for a German address containing an Umlaut ü.
Solution: Check your API key in Toolset > Settings > Maps > Check API. If you see this message, you must create a second key with no restrictions.
REQUEST_DENIED - API keys with referer restrictions cannot be used with this API.
The first key, which will be used on the front-end of your site, can have restrictions. This way the public key isn't at risk of being misused. The second key is only used for server-to-server communication and is never exposed to the public, so it should not have referrer restrictions. It's not at risk of being misused.
Toolset Plugins and/or it’s Exported Modules, or components, are recognized as Virus by my browser or OS or Server.
What can I do?
Solution
Toolset does not contain viruses if downloaded from our Download Page, and when you try to download an export made with Toolset, you just need to confirm the place to store it in on your browser.
In case the website or server is compromised, this cannot surge from a downloaded copy of Toolset.
if you experience such issues, please contact us and:
- tell us if there are there any specific steps that we can follow on a fresh install to see the issue?
- Could you try with a fresh set of Toolset Plugin copies?
- Could you ask your Server Admin about details relate to the issue? They will usualyl know or see more about eventual hacks or viruses.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
