Profile: Francisco Ramón Molina Busquiel

Problem:

The problem here is that the customer wanted to create a support ticket system using our toolset plugins.

Solution:
You actually can use toolset alone but I would not recommend it because the level of work required would be extensive when there are already pre-packaged solutions available such as this plugin below.
https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/#description