Profile: Charles-Antoine

Charles-Antoine

Support threads created in the last 30 days: 0

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Viewing 5 topics - 1 through 5 (of 5 total)

Status	Topic	Supporter	Voices	Posts	Freshness
	Warning Error when clicking on template archives Started by: Charles-Antoine in: Toolset Professional Support		2	3	6 years, 4 months ago Charles-Antoine
	Cannot export views Started by: Charles-Antoine in: Toolset Professional Support		2	3	6 years, 9 months ago Shane
	I cannot update views (2.4.1 to 2.5.1) PCLZIP_ERR_BAD_FORMAT error Started by: Charles-Antoine in: Toolset Professional Support Quick solution available Problem: The issue here is that this customer was unable to update his Views plugin and was getting the error. Unpacking the update… An error occurred while updating Toolset Views: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature Solution: Sometimes automatic updates fail for various reasons which is why we also offer our plugins as a physical download. To do this you can download the plugin from the link below. https://toolset.com/account/downloads/ Then you can extract the contents and upload it to your website using FTP by navigating to the wp-content folder and placing the files inside the plugins folder		2	3	7 years ago Charles-Antoine
	Error while using the toolset installer to push content template updates Started by: Charles-Antoine in: Toolset Professional Support Quick solution available Problem: I exported Views from Toolset settings >> extracted and re-zipped file >> Then try to import the new views.zip file and it fails. Solution: This issue was not reproduced and it turns out that client was doing something wrong while generating zip file. Please make sure when you re-zip file there is no folder existing within the zip file, xml and settings file should be without any folder within the zip. Sample Views exported files here: https://drive.google.com/file/d/0B5EmJQ1qcuyqTm1Ic2plWTNsTWc/view?usp=sharing Relevant Documentation: https://toolset.com/documentation/user-guides/how-to-importexport-types-structures/		2	10	7 years, 2 months ago Charles-Antoine
	PCLZIP_ERR_BAD_FORMAT (-10) when updating from 1.3.9 to 1.4.2 Started by: Charles-Antoine in: Toolset Professional Support		2	2	7 years, 3 months ago Noman

Viewing 5 topics - 1 through 5 (of 5 total)

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