Can you please test minimal, using a default theme(if applicable) and with all non-Toolset and essentials plugins disabled to see if the import issue persists. If possible make a backup of the site before doing it or test on a staging copy.
In addition to that, I'd like your help enabling the debug mode to help us track the error down, please add the following code to the wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
To suggest the best way to fix this, I'll need to see how this view is set up in the admin area.
Can you please share temporary admin login details along with a link to a page where this view can be seen?
Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.
I'd also like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.
I'll make sure to delete this copy as soon as we get this issue fixed.
I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.
I sincerely apologize for the delay in responding to your ticket due to the holiday period.
While investigating the issue with importing layouts, I noticed that I’m currently limited in my ability to debug further because my user role appears to be specific to a single site within your multisite network. This restriction prevents me from installing the plugins and tools I’d typically use for debugging or safely creating a local or staging environment.
To move forward:
Could you provide updated admin access with sufficient permissions to make network-wide changes?
Alternatively, if you have a staging or test environment replicating the issue, access to that would be even better. It would allow us to troubleshoot safely without any risk to the live site.
I enabled the private fields again in case you need to share new data. Thank you!
