I am trying to: Use WYSIWYG fields to manage content
Link to a page where the issue can be seen: lien caché
I expected to see: I expect data to save.
Instead, I got: It does not save.
We have already attempted to resolve using info on these pages:
https://toolset.com/errata/content-of-wysiwyg-field-lost-when-updating-posts/
- Nigels comment suggests making sure "under 'Sections to display when editing' is the Editor option checked" - it is.
https://toolset.com/forums/topic/wysiwyg-fields-doesnt-save-any-text/
There are 3 potential causes on that thread, unfortunately, none of them help us:
- Toolset Version 3.4.14 - we’re already using it
- Cacheing - no cache plugin installed, WP Engine Object Cache is off, WP Engine cacheing excludes admin (Server and Browser Cache - Support Center)
- Use the Editor Option instead of Blocks - we’re already using Classic.
https://toolset.com/forums/topic/wysiwyg-doesnt-save-content-text-html-editor-works/
Two more potential causes, neither apply to us:
- TinyMCE - we’re not using that plugin on this site
- post_content is disabled - nope, thats the body of the Article
There is another similar issue that may be related, but we are not encountering this - https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/.
Hi Steven,
If I understand correctly here, your custom field is a WYSIWYG field correct ? If such is the case then it is related to our erratas page and as such a likely fix will come from the wordpress core itself.
Have you tried using the plugin below as a way to fix the issue using the legacy option ?
https://wordpress.org/plugins/enable-jquery-migrate-helper/
Please let me know.
Thanks,
Shane
Hi Shane, installing this plugin did not resolve the issue.
Hi Steven,
Given such is there case there isn't much we can do in terms of resolving this.
However what I can do is to check on your site to confirm if it is the same issue. Also would it be ok if I took a copy of the site to provide to our Team as well.
I've enabled the private fields for your next response. Please also send me a link to the post that has the issue.
Thanks,
Shane
Hi Steven,
Your issue more similar to this below.
https://toolset.com/errata/content-of-wysiwyg-field-lost-when-updating-posts/
I've tested using the text tab on the WYSIWYG editor and it works when you've provided the content. However we don't have a solution at the moment for this one.
It should be noted that it works in one post that I tested but i'm unsure if it work work on all the posts.
Thanks,
Shane
Yes, I included that link in my initial report. I know the text tab works, we need Visual to give our client the benefits of a WYSIWYG.
Thank you for trying to help, you can close this ticket.
