The site breaks after the Toolset plugin updates

This support ticket is created Il y a 6 années. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Marqué : Setting up custom fields, Types plugin

Ce sujet contient 3 réponses, a 2 voix.

Dernière mise à jour par Luo Yang Il y a 6 années.

Assisté par: Luo Yang.

Auteur

Publications

décembre 5, 2018 at 7:52 pm #1160096

cyrilT82

On WP 4.9.8 if I update one of these plugin the site is no longer available

Any idea please?

thanks

cyril

décembre 6, 2018 at 4:20 am #1160475

Luo Yang

Dear cyril,

The problem you mentioned above is abnormal, please check these:
1) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2017, and test again

2) Enable the PHP debug mode and test again, copy/paste the debug logs to the ticket
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

décembre 6, 2018 at 4:30 pm #1160749

cyrilT82

Hi
It seems it was related to the theme (??) because when i reverted to a backup site and switched to the "Twenty Seventeen" (1.7) theme I could update the plugins without any issue.

Thanks

cyril

décembre 7, 2018 at 2:37 am #1161280

Luo Yang

Did you get the PHP debug logs? please copy/paste them here.

Since it is a compatibility problem with your theme, if you need assistance to locate the problem, please provide a copy of your website, I need to test it in my localhost. thanks
https://toolset.com/faq/provide-supporters-copy-site/