lost registration (and cannot reconnect)

This support ticket is created Il y a 3 années et 1 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Marqué : Types plugin

This topic contains 2 réponses, has 2 voix.

Last updated by Steve Il y a 3 années et 1 mois.

Assisted by: Luo Yang.

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mars 11, 2021 at 8:13 am #1981703

Steve

hej toolset.
since a few days i receive 'Remember to register Toolset. Registration gives you automatic updates for stability, performance and security.' on my already registered site. also reconnecting does not lead to the default update screen.
first i thought it might be a result of a greedy batch replace action, but i have the same situation also on another registered site that i didn't touch for quite a while.
is there a way to COMPLETELY reset/wipe (only) the registration? (eg in database with phpmyadmin or any file to delete)
best,
s

mars 11, 2021 at 8:18 am #1981705

Luo Yang

Hello,

Please check these:
1) Make sure you are using the latest version of Toolset Types plugin, you can download it here:
https://toolset.com/account/downloads/

2) Follow our document to reset your Toolset site key, and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
section "Automatic Installation (once you have Types plugin installed)"

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

mars 11, 2021 at 9:02 am #1981743

Steve

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.