WYSIWYG field in repeatable group not saving

This support ticket is created Il y a 2 années et 7 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Ce sujet contient 5 réponses, a 2 voix.

Dernière mise à jour par Shane Il y a 2 années et 6 mois.

Assisté par: Shane.

Auteur

Publications

mai 9, 2022 at 12:44 pm #2358999

stefanoT-2

I am trying to: save a WYSIWYG field inside a repeatable group

I expected to see: after saving, the WYSIWYG field with the saved data.

Instead, I got: a blank WYSIWYG field.

I tried in two different sites (one in production, one in development) and the problem exists in both. Is this a bug or am I missing something?

See attached screenshot to see before and after saving the post.

mai 9, 2022 at 2:34 pm #2359083

Shane

Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Stefano,

Thank you for getting in touch.

I suspect that your issue is similar to the on below.
https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

There is also a workaround in our erratas page, please let me know if it helps you.

Thanks,
Shane

mai 10, 2022 at 7:37 am #2359567

stefanoT-2

The problem is similar but it's not the same.

I confirm that if I use the "text" tab instead of the "visual" one, the content is saved correctly. If I try to save when the "visual" tab is active, it does not save anything.

Also, I'm using the classic editor but the issue you linked to happen only in the block editor.

I tried to install the jQuery Migrate Helper as suggested in the workaround section but the problem still persist.

mai 10, 2022 at 2:03 pm #2359895

Shane

Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Stefano,

Given that it works on the HTML tab then the issue is related to the one in the errata.

I was told in a team meeting that the update that should address this is ready to be released but its going through our systems team as a part of the due process for releases.

So you should be able to expect a fix for this sometime this week or early next week. At the moment using the HTML tab is the only workaround available.

Thanks,
Shane

mai 10, 2022 at 3:13 pm #2359981

stefanoT-2

Thank you, I'll wait for the update and then check again. If the problem is gone, I'll mark this ticket as resolved.

mai 19, 2022 at 1:48 pm #2366797

Shane

Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Stefano,

The latest versions of our Toolset plugins have now been released which should have a fix for this.

You can go ahead and update your plugins now. If you're not seeing them on your site you can download them from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane