When Trying to Edit a Certain Content Template It Redirects To A Wrong Page

This support ticket is created Il y a 2 years, 10 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : Asia/Kolkata (GMT+05:30)

Ce sujet contient 1 reply, a 2 voix.

Dernière mise à jour par Minesh Il y a 2 years, 10 months.

Assisté par: Minesh.

Auteur

Publications

August 11, 2023 at 10:30 pm #2633047

danielA-8

I am trying to: edit a particular content template

Link to a page where the issue can be seen: lien caché

I expected to see: The page where I can edit/update the actual content template

Instead, I got: redirected to this URL (lien caché) which is nothing but a white screen.

As it turns out, when I try to edit any post that is using this particular content template, the edit screen does not pull up. I just get a white screen again.

August 14, 2023 at 9:11 am #2633573

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is strange. But when I review the debug in formation you shared, I found that you are using outdated Toolset plugins as well as the PHP version you are using is 7.3.x.

Would you mind to update PHP version to PHP 8.x.x.

We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
OR
You can install/update Toolset plugins using the installer plugin:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Please let me know how it goes.