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[Résolu] URGENT: after Toolset update I see shortcodes on the site

This support ticket is created Il y a 6 années et 8 mois. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 26 réponses, has 2 voix.

Last updated by PetrV1508 Il y a 6 années et 7 mois.

Assisted by: Shane.

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#570019

Shane,
I have not updated PHP to 7.1 yet. So it is not the problem.
Before plugin update there was no errors.
I have enabled error log and this is it:

[Thu Sep 14 09:04:09.604553 2017] [core:crit] [pid 17720:tid 140508506457856] (13)Permission denied: [id s8EI4gioQwM] [client 84.246.166.9:10019] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/lib/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/lib/' is executable
[Thu Sep 14 09:04:09.682946 2017] [core:crit] [pid 17720:tid 140508149802752] (13)Permission denied: [id MvEJ4qiuQwM] [client 84.246.166.9:10020] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:04:09.776708 2017] [core:crit] [pid 17720:tid 140508338620160] (13)Permission denied: [id JmEL4gitQwM] [client 84.246.166.9:10020] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:04:09.915769 2017] [core:crit] [pid 17720:tid 140508086863616] (13)Permission denied: [id ooEN4oixQwM] [client 84.246.166.9:10019] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/lib/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/lib/' is executable
[Thu Sep 14 09:04:10.076623 2017] [core:crit] [pid 17720:tid 140508107843328] (13)Permission denied: [id o/QP4mixQwM] [client 84.246.166.9:10020] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:04:10.108135 2017] [core:crit] [pid 17720:tid 140508275681024] (13)Permission denied: [id b3EQ4misQwM] [client 84.246.166.9:10020] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:05:15.525043 2017] [core:crit] [pid 17720:tid 140508328130304] (13)Permission denied: [id dZ725XitQwM] [client 84.246.166.9:24850] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:05:15.525481 2017] [core:crit] [pid 2532:tid 140508328130304] (13)Permission denied: [id 7KH25XhxDwM] [client 84.246.166.9:24853] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:05:15.965157 2017] [core:crit] [pid 17720:tid 140508023924480] (13)Permission denied: [id eFT95eiwQwM] [client 84.246.166.9:24852] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/lib/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/lib/' is executable
[Thu Sep 14 09:05:15.965380 2017] [core:error] [pid 2532:tid 140508097353472] (13)Permission denied: [id Jlf95VhtDwM] [client 84.246.166.9:24851] AH00132: file permissions deny server access: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/views_shortcodes_gui.js
[Thu Sep 14 09:05:15.966174 2017] [core:crit] [pid 2532:tid 140508401559296] (13)Permission denied: [id fVv95Sh2DwM] [client 84.246.166.9:24853] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:05:15.966928 2017] [core:error] [pid 17720:tid 140508254701312] (13)Permission denied: [id nFz95YisQwM] [client 84.246.166.9:24850] AH00132: file permissions deny server access: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/embedded/res/js/views_codemirror_conf.js
[Thu Sep 14 09:05:16.088021 2017] [core:crit] [pid 17720:tid 140508632336128] (13)Permission denied: [id AzT/5cinQwM] [client 84.246.166.9:10134] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:05:16.089621 2017] [core:crit] [pid 2532:tid 140508485478144] (13)Permission denied: [id lDz/5ah0DwM] [client 84.246.166.9:24853] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable
[Thu Sep 14 09:05:16.089885 2017] [core:crit] [pid 17720:tid 140508454008576] (13)Permission denied: [id lDz/5TirQwM] [client 84.246.166.9:24852] AH00529: /data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/res/' is executable

#570042

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

Would you mind if I grab a duplicator package off the website to see if I can replicate the issues locally?

Thanks,
Shane

#570051

Do it please.

#570140

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

Thanks i'll let you know if I can find anything.

Thanks,
Shane

#570157

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

I suspect that this is an issue with your server. I'm still investigation however I put the website on my server with php 7.1.1 and everything works perfectly fine.

Thanks,
Shane

#570238

You see the Slider on frontpage - on the test site?
How would you explain the trouble with View plugin update? The plugin was deleted. I will be scared to update in the future.

#570397

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2017-09-15 at 9.47.57 AM.png

Hi Petr,

Whatever is happening is not because of the update but it seems to be permission issues on the server, which couldve been caused by the numerous updates at once.

I would recommend getting your server admin to adjust the permissions of the folders so wordpress can access them .

On my server the site works fine and the slider shows. See Screenshot

Thanks,
Shane

#571551

Dear Shane, the problem became after update. The Views plugin was uninstalled - that is not normal, I think. After manual plugin update the views on front-end became functional, except one. It seems there is a problem with "wpv-pagination-embedded.js" in ../embedded/res/js/ folder.
It would be nice to get an advice.

#571571

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

I tried logging in with the credentials again but it seems to have changed.

Could you let me know so I can log into the site once more.

Thanks,
Shane

#571609
Pluginy ‹ Active Tour – WordPress.png

The credentials should be now the same as before.
The Views plugin has deactivated itself again! And it looks it is two times there - see the picture. How is it possible?

#571812

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

The login works now. No need to be alarmed, I went ahead and uploaded a fresh of the plugin because there seems to have been something wrong with the update you did. Everything should be fine now.

Please check and let me know.

Thanks,
Shane

#571833

Thank you.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.