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[Résolu] Unable to parse data from service response.

This support ticket is created Il y a 7 months, 2 weeks. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : Asia/Kolkata (GMT+05:30)

Ce sujet contient 4 réponses, a 1 voix.

Dernière mise à jour par keithw-5 Il y a 7 months, 2 weeks.

Assisté par: Minesh.

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#2833381

Tell us what you are trying to do?
refresh registration as server connection was failing

Is there any documentation that you are following?
on screen prompts

Is there a similar example that we can see?

What is the link to your site?
lien caché

#2833527

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is strange.

Can you please send me debug information that will help me to review your current setup.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#2833548

please advise

#2833552

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

I see you are using latest Toolset plugins.

I need to check what's going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site.

I have set the next reply to private which means only you and I have access to it.

#2833578

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

I checked with our systems team and they able to find the issue and fix it. Can you please try now and check if you able to register the site.

#2833593

thank you. Do you know what was wrong?