Toolset says I don't have a subscription?

This support ticket is created Il y a 4 années et 10 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Marqué : How to build a site with Toolset

Ce sujet contient 3 réponses, a 3 voix.

Dernière mise à jour par Luo Yang Il y a 4 années et 10 mois.

Assisté par: Luo Yang.

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janvier 11, 2020 at 10:53 am #1452783

nathalieJ

our website suddenly broke, so we did the usual ie disable plugins etc ... but it seems that the issue is that Toolset is saying that I I haven't renewed the subscription ? From what I gathered it's an automatic subscription and I got an email confirmation unless I am not understanding ? I have just looked at the site and I can't see where I am supposed to pay for in invoice if it hasn't been paid ?

See the attached. When I click on the 'purchase a subscription or enter key' and then the 'revalidate the subscription' button nothing happens

Thanks

Nathalie

janvier 11, 2020 at 1:08 pm #1452985

Beda

I think you need to re-enter the key for that site.
You can find that key here https://toolset.com/account/sites/

If there is none, generate a new one and register Toolset again on your site - this should solve it.

janvier 11, 2020 at 1:48 pm #1453023

nathalieJ

Thanks for the quick response!!!

The problem is that when I go to the commercial tab, the buttons don't work. Both 'unregister' and 'revalidate' - The site is sooo broken now : (

Nathalie

janvier 13, 2020 at 7:03 am #1455451

Luo Yang

Hello,

Please try these:
1) Upgrade Toolset Types plugin to the latest version 3.3.8 manually, you can download it here:
https://toolset.com/account/downloads/

2) Follow our document to regenerate your site key, and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
section "Automatic Installation (once you have Types plugin installed)"