Passer la navigation

[Attente de la confirmation de l'utilisateur] Toolset plugins & High CPU on the server

This support ticket is created Il y a 4 days, 9 hours. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Fuseau horaire du supporter : Asia/Kolkata (GMT+05:30)

Ce sujet contient 5 réponses, a 1 voix.

Dernière mise à jour par Minesh Il y a 4 days, 7 hours.

Assisté par: Minesh.

Auteur
Publications
#2867847

Hi,

I have an issue with my site as its using high CPU of the server, please see below from my hosting provider and advise

PHP Logs for Toolset Plugin Support:
the PHP slow logs consistently show that requests taking longer than five seconds are spending most of their execution time within the following plugins:
- Toolset Layouts (layouts)
- Toolset Views (wp-views)
- Toolset Types / CRED (types, cred-frontend-editor)

The repeated execution flow observed in the slow logs is generally:
- Toolset Layouts rendering page content
- Toolset Views processing nested shortcodes
- Additional content filtering before the final page output

The slow logs indicate high CPU usage is primarily due to complex/nested layouts and shortcode processing within Toolset.

#2867852

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all:

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#2867853

attached. the site is multisite so I don't know if i need to send you the debug for each site or just for the main

#2867854

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Can you please update ALL Toolset plugins to it's latest release version.

You can download the latest Toolst plugins from your account's Downloads page:
- https://toolset.com/account/downloads/

But first I encourage you to take full backup of your site and setup a staging/test site where you can first update ALL Toolset plugins and check if that helps or not.

If updating plugins on test/staging site does not help then I suggest in order to minimize the cause of the issue:

Could you please try to resolve your issue by deactivating all third-party plugins as well as witch to the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

#2867855

thanks I will check it. Why on plugins didn't show that have updates?

#2867862

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

I'm not sure - you can navigate to:
- Plugins => Add New => Commercial tab and then click on "Check for updates" button available and see if you able to see the latest Toolset plugins with installer.