[Résolu] Toolset plugin cannot connect to toolset_com

[Auteur]

Publications

[Weber Edouard Marie Anne]

Tell us what you are trying to do?

connect site to toolset.com

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

[Nigel]

Hi there

According to the installer log from your screenshot the site key is wrong.

Site keys are based on an exact match of the full URL of your site.

I suggest you go to the custom installer page at /wp-admin/plugin-install.php?tab=commercial unregister the site. Then click the button to Register Toolset, and use the link "Get a key for this site" to generate the correct key for this site's URL. (See this link for a guide, if needed: https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed)

You may need to delete unwanted sites from your account page.

[Christopher Amirian]

Hi there,

I removed the login information as this is a public forum.

You can set the next reply as private to provide the login info.

I checked and can not see the connection error anymore. So it might be some miscommunication with our server but it seems to be working now.

Thanks.

[Weber Edouard Marie Anne]

sorry a phonecall impeded/distracted me to comunicate this:

I solved the problem deleting completely the OTGS installer and re installing it.
That solved the problem.

thanks to all