Passer la navigation

[Résolu] Toolset plugin cannot connect to toolset[.]com

This support ticket is created Il y a 2 years, 6 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Ce sujet contient 3 réponses, a 2 voix.

Dernière mise à jour par Christopher Amirian Il y a 2 years, 6 months.

Assisté par: Christopher Amirian.

Auteur
Publications
#2663525

I am trying to access plugins and I see the issue

lien caché

Link to a page where the issue can be seen: lien caché

#2663791

Christopher Amirian
Supporter

Les langues: Anglais (English )

Hi there,

Would you please go to this link:

lien caché

Do you see any sort of errors mentioned there in Red or everything is in Green like the screenshot below?

https://toolset.com/wp-content/uploads/2022/08/2445573-Screenshot_2022_08_26_at_12.46.18.png

If there is a red item, please make sure you contact your hosting service provider and ask them to whitelist:

lien caché

Finally, please check if there is a plugin that might block the connection:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Thanks.

#2664399

For some reasons we see the issue gone. We will get back on this if we meet it on the future reference. Thank you.

#2664617

Christopher Amirian
Supporter

Les langues: Anglais (English )

Ok thank you and I'm glad that the issue is gone.