I was trying to setup a new post form with two notifications, one ore customer and the other one for office. The form itself works excellent, but notifications... The first one is actually sending e-mail.
Check this link here to submit a form - lien caché
Instead, notification for customer is being sent only.
Also mentioned notifications aren't being sent if SMTP plugins are activated (It used to work with MailJet plugin).
Hello,
I assume we are talking about the post form "2021 Ceļojuma rezervēšana":
lien caché
in section "E-mail Notifications", the first item "Jauna rezervācija", you are using "bcc: ..." value of field "Send notification to a specific email address", I have tried the same value in field "Send a test email", I get the error message: Mail failed to be sent
It seems that your mail plugin or mail server does not support this feature, please remove "bcc:" and test again.
You might find the emails in the spam folder.
Hi Luo
Yes, you're right about the post form (I apologise, forgot to mention it at my original post), I've tested in many different ways before submitting this request. Even I leave the form submitter as a distinct receiver only, the first notification triggers only. I'm sure there are no e-mails in spam folder, DNS records are OK even for the native PHP mail() function. SPF does it's work - tested. I also tested with the default theme and plugins deactivated, of course except the Toolset plugins needed to run the website. At the beginning I thought there might be incompatibility with Mailjet plugin, but no.
So, I 've spent some time dealing with it, even having a look at cred form mailer and notifications helper classes... 🙂
And yes, even of error on "bcc" - notification "Jauna rezervācija" is OK, all emails being sent flawlessly...
Please check these:
1) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, deactivate all custom PHP snippets, and test again
2) Also check if there is any PHP error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging
3) If the problem still persists, please provide database dump file(ZIP file) of your website, you can put the package files in your own google drive disk, share the link only, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/
The package file you provided is about 9G size, it will take time to download, so I am export the database dump file from your website directly, will update here if find anything
I can install the database dump file in my localhost, and tried these:
1) Test the problem page URL you mentioned above:
lien caché
It does not outputs any post form in content area
2) Check the setting of post form "2021 Ceļojuma rezervēšana", you are using lots of custom shortcodes/ HTML codes in the form content and email contents
3) To avoid the compatibility issue, I create a new post form, similar settings as your post form "2021 Ceļojuma rezervēšana":
- Create new "Rezervācijas" post
- In form content, use the default fields
- In Email notification section, setup two emails as your post form
Test it in front-end, I can see both emails are sent, and the first one has been sent to two mail addresses:
- The email field "E-pasts"
- vis***@menessdiena.lv
I am using plugin "WP Mail Catcher" to get the email logs:
https://wordpress.org/plugins/wp-mail-catcher/
So there should be other compatibility issue in your website, please try as I mentioned above:
https://toolset.com/forums/topic/toolset-forms-doesnt-send-all-notification-emails/#post-2067141
If you need more assistance for it, please backup your website, I need to deactivate plugins/theme in your website.
