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[Résolu] Site telling me my subscription is about to expire but I have a lifetime member

This support ticket is created Il y a 2 years, 10 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : America/Sao_Paulo (GMT-03:00)

Ce sujet contient 5 réponses, a 3 voix.

Dernière mise à jour par Mateus Getulio Il y a 2 years, 10 months.

Assisté par: Mateus Getulio.

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#2638709

The site is giving me the following error:
You are using an expired account of Toolset.
It means you will not receive updates. This can lead to stability and even security issues.

I purchased in 2016 "Toolset for life"

Why am I seeing this error?

#2638793

Mateus Getulio
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for contacting our support.

I believe this issue was caused due to a small and temporary downtime we faced earlier today.

This has been fixed and it should be no longer an issue moving forward. We apologize for the inconvenience you've faced with this.

Can you please try to refresh it to see if the warning is gone?

Thank you, please let us know.

#2638841

Hi. I'm still getting the "You are using an expired account of Toolset." under my plugin and updates pages.

#2638937

Hi, I have the same problem

#2639479

Mateus Getulio
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Sao_Paulo (GMT-03:00)

Hey there,

Can you please check it again?

I was informed the issue should be fixed by now, there was some propagation time involved.

Thank you, please let us know.

#2639489

That did it! Thank you!