Relationship cannot connect, return an error occured

This support ticket is created Il y a 6 months, 3 weeks. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : Asia/Kolkata (GMT+05:30)

Ce sujet contient 1 reply, a 1 voix.

Dernière mise à jour par darmaJ-2 Il y a 6 months, 2 weeks.

Assisté par: Minesh.

Auteur

Publications

November 19, 2025 at 11:59 am #2835966

darmaJ-2

Hi I am using Toolset Types and have several Relationship for some of the CPT, it fines in the past, but in last 2-3 days it cannot connect anything, it says There has been an error, please try again later.

I can give you access to the admin page or the hosting if you want to check the database

November 19, 2025 at 12:18 pm #2835969

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you plese share problem URL and admin access details and exact steps I will have to follow that should help me to see the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

November 23, 2025 at 3:49 pm #2836480

darmaJ-2

Hi Minesh, sorry for the late reply, I already resolved it by restore a backup database, it seems there is a corrupted database in the relationship table, and it will be to much a hassle to figuring out what went there, so I just restore a backup from 2 days and now it working fine, thanks again