[Attente de la confirmation de l'utilisateur] REFUND

[Auteur]

Publications

[thomasM-21]

Hello,

I attempted to cancel my subscription but was charge today. Please provide a refund.

Thanks!

Thomas

Toolset

Hi Thomas,

Your subscription for Toolset is ready. Here are your order details.
[Order #2861913] (May 21, 2026)
Product Quantity Price
1 Site 1 €51.00
Subtotal: €51.00
Payment method: Credit card / PayPal account
Total: €51.00
Subscription information
ID Start date End date Recurring total
#2698853 May 21, 2024 When cancelled €51.00 / year
This subscription is set to renew automatically using your payment method on file. You can manage or cancel this subscription from your my account page.
Billing address
Thomas Marchevsky
United States (US)
ejpeditorsinchief@gmail.com

[Minesh]

Hello. Thank you for contacting the Toolset support.

Can you please file refund form and concern person will get in touch with you:
- https://toolset.com/buy/refund/

[thomasM-21]

Your refund page isn't working. Please go ahead and handle the refund. Thank you.

[Mercedes]

Hello Thomas,
This is Mercedes from the Toolset Admin team.

You mention that you tried to cancel the subscription but it didn't work. Did you have any issues in your account while trying to do this?
About the refund request, our form is working OK, are you getting any error messages?
Can you please let me know so that we can assist you to submit your refund request?

Many thanks,

[thomasM-21]

Yes, some problem with Captcha. Just process the refund. Thanks.

[Mercedes]

Thanks for your reply, Thomas and we are sorry for this.
I will submit your refund request on your behalf and we will process it soon afterwards.

Best regards

[thomasM-21]

Thank you. When can expect the refund?

[Mercedes]

Hello Thomas,
I have processed your refund for 51 EUR.

Kind regards