Refresh License Status

This support ticket is created Il y a 1 year, 8 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : Asia/Kolkata (GMT+05:30)

Ce sujet contient 3 réponses, a 2 voix.

Dernière mise à jour par Minesh Il y a 1 year, 8 months.

Assisté par: Minesh.

Auteur

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October 7, 2024 at 9:34 am #2769357

Miroslav LUKIC

I am trying to verify the status of my license, but it is not working despite the fact that I have already paid for the renewal. Could you please assist me in resolving this issue?

October 7, 2024 at 9:46 am #2769363

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

What if you try to your account's sites listing page:
- https://toolset.com/account/sites/

And then try to delete the existing site key.

And then try to follow the following Doc to register the new site key.
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Does that helps?

October 7, 2024 at 10:10 am #2769367

Miroslav LUKIC

I followed the procedure, but after installing 'OTGS Installer', I am unable to activate the extension.

October 7, 2024 at 11:08 am #2769385

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Ok can you please send me admin access details and let me check what's going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

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