Reference site install not working

This support ticket is created Il y a 4 years, 1 month. There's a good chance that you are reading advice that it now obsolete.

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Ce sujet contient 11 réponses, a 2 voix.

Dernière mise à jour par katjaL Il y a 4 years, 1 month.

Assisté par: Shane.

Auteur

Publications

August 2, 2022 at 2:48 pm #2429643

katjaL

I get some database errors of missing tables when trying to install the reference site (dog walker). Please check the attached screenshots. Repairing doesn't help, same error. After this happens, the site is lost so that can't login even in recovery mode. So if the debug info helps, please let me know how to get that when I can't login.

August 2, 2022 at 3:34 pm #2429695

Shane

Hi Katja,

Thank you for getting in touch.

Is this a brand new site you're trying to install the reference site to ? Also is this a multisite?

Please let me know.
Thanks,
Shane

August 2, 2022 at 3:49 pm #2429701

katjaL

Hi Shane,
Yes this is brand new site (Plesk default WP installation) and not multisite.
Regards,
Katja

August 2, 2022 at 3:54 pm #2429705

Shane

Hi Katja,

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

August 3, 2022 at 3:42 am #2430077

katjaL

Hi Shane, I would love to give you access, but as said, I just can't get into the site now and can't create user. But what I can do is: I can restore the backup I took just before second attempt to import the reference site. So you can try the creation yourself, ok?

August 3, 2022 at 1:58 pm #2430431

Shane

Hi Katja,

That will be ok, if possible can you provide the FTP access as well ?

Thanks,
Shane

August 3, 2022 at 2:30 pm #2430471

Shane

Hi Katja,

I was able to replicate the issue, however can you restore the site for me?

I will try a different method to import the reference site.

Thanks,
Shane

August 3, 2022 at 2:35 pm #2430475

katjaL

Done!

August 3, 2022 at 2:38 pm #2430489

Shane

Hi Katja,

I have a backup file of the website, however your server only allows for 16mb of uploads.

Can you increase this value to at least 500mb as the backup file is 200mb for the framework site.

Thanks,
Shane

August 3, 2022 at 2:42 pm #2430497

katjaL

Hi Shane now this is done also. Maybe there was not enough resources to use the framework importer.

August 3, 2022 at 2:46 pm #2430499

Shane

Hi Katja,

You can now log into your site using the following.
lien caché

Please you can remove the existing admin accounts and create your own.

Thanks,
Shane

August 3, 2022 at 2:51 pm #2430507

katjaL

My issue is resolved now. Thank you Shane!