This support ticket is created Il y a 6 années et 2 mois. There's a good chance that you are reading advice that it now obsolete.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.
Link to a page where the issue can be seen: lien caché
I expected to see: the map and search
Instead, I got: only the search.
Initially it appears fine. after which when i separate them into search in a row and result in another row, in the layout. it doesnt show the map, only the search.
in fact im trying to have it in elementor first.. but the map just doesnt work.. too.
Hello. Thank you for contacting the Toolset support.
Well - could you please share access details so I can check what's going wrong with your setup.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
Well - actually, the map is already printed if you check the HTML of your page but somehow it remains hidden due to some CSS or theme conflict.
To minimize the cause of the issue:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
