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[Fermé] not showing the map.

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This topic contains 5 réponses, has 2 voix.

Last updated by Minesh Il y a 3 années et 1 mois.

Assigned support staff: Minesh.

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#1109223

I am trying to: view for a custom search in map

Link to a page where the issue can be seen: hidden link

I expected to see: the map and search

Instead, I got: only the search.

Initially it appears fine. after which when i separate them into search in a row and result in another row, in the layout. it doesnt show the map, only the search.

in fact im trying to have it in elementor first.. but the map just doesnt work.. too.

#1109326

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - could you please share access details so I can check what's going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1110251
Screen Shot 2018-09-18 at 3.34.01 PM.png

would you also be able to see why is this permission denied?

#1110303

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - actually, the map is already printed if you check the HTML of your page but somehow it remains hidden due to some CSS or theme conflict.

To minimize the cause of the issue:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

Do you see any plugin or theme has conflict?

#1111263

Hi i have changed the theme to toolset starter and deactivated all other plugins accept toolset.. but is still not showing..

#1111299

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - have to try to disable your plugins one by one and check for any plugin conflict?

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