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[Remonté au deuxième échelon] Map Cluster Bug on Google and Marker not focusing with OpenStreetMaps

This support ticket is created Il y a 3 weeks, 2 days. There's a good chance that you are reading advice that it now obsolete.

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Ce sujet contient 3 réponses, a 1 voix.

Dernière mise à jour par Christopher Amirian Il y a 2 weeks, 4 days.

Assisté par: Christopher Amirian.

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#2868048
Screenshot 2026-07-10 at 15.23.48.png

This is related to this issue https://toolset.com/forums/topic/map-loads-empty-and-marker-button-not-focusing/
which i cannot reopen although 30 days have not gone by.

I am trying to:
Use OpenStreetMap provider and the open pop up marker on click function

Link to a page where the issue can be seen:
lien caché

I expected to see:
When clicking on the list on the right the marker does focus, but it does not open the pop up

Also when using google maps, the cluster icons do not disappear once you click on them

#2868231

Christopher Amirian
Supporter

Les langues: Anglais (English )

Hi,

Welcome to Toolset support. We already have an internal ticket with this title:

OpenStreetMaps - with FocusOnMarker feature associated marker popup does not open unlike google maps

If that is what you are following up on, we already reported this to the development team.

Thanks.

#2868566

Is it possible to link to the ticket so i can read it?

I have been waiting on this feature since you released the integration of OSM. Is there any way you could point me to the files which are responsible so I can look for a temporary solution? It s probably just one function that needs to be triggered as a callback when you click on the FocusOnMarker link.

I understand that this is probably in no way a priority internally, since just European Customers have legal reasons to not use google maps, but its quite annoying since you advertise full OSM support and I have been reporting this issue for many months, without any clue or help in solving it.

Also, the clustering on Google Maps is also not working, the cluseter icons do not disappear when clicking on them.

#2868805

Christopher Amirian
Supporter

Les langues: Anglais (English )

Hi,

The internal ticket is not accessible to the public. We already reported this to the development team, and it is under investigation.

I do not have more information to share at this time; I will let you know as soon as I have news regarding this.

Thank you for your patience.