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[Closed] Lightbox opens a new, non-modal, window

This support ticket is created Il y a 1 year, 1 month. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Ce sujet contient 17 réponses, a 1 voix.

Dernière mise à jour par Christopher Amirian Il y a 1 year.

Assisté par: Christopher Amirian.

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#2809363

Hmph!

Thanks for bringing this to my attention.

I see that problem has resurfaced on our main site (jungle-run.com), too, unfortunately.

When I first migrated, I found I needed to export and import Toolset types from the old site. That fixed the issue last night. Let's see if I can fix it again. Fingers crossed and I'll keep you posted.

#2809372
BackToLife.jpg

Phew! Back in business...

I had to import the Toolset Types Data to both main and staging sites, then do some aggressive cache dumping on the staging site.

Hopefully those imports stick. I suspect I imported prematurely last night to my freshly migrated site when it still used a temporary url on the new server.

#2809405

Christopher Amirian
Supporter

Les langues: Anglais (English )

Hi Djuna,

Thank you very much, I managed to check the website and I created video explaining what I have found:

lien caché

Sobasically the issue happens only when Elementor Pro plugin is enabled.

You will need to search for:

- A possibility that you assigned an Elementor Template and Toolset Content Template to the Projects custom post type single page. That will cause conflict

- You will need to remove or deactivate other templates that might be used on that page one by one and see if it fixes the issue.

- Finally,m you will need to go to the page in question and delete the elements one by one to see if you can find what Element in Elementor Pro might cause the conflict.

Thanks.

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